If the AirTouch app won’t connect to your console, or refuses to pair with your system in the first place (sometimes shown as Error 2002), the cause is often a connectivity or setup issue rather than a fault with your ducted AC. Error 2002 specifically points to outdated firmware on the console or an outdated version of the app itself.
Beyond that, pairing and connection failures are commonly related to network settings. Your phone may not be on the same home Wi-Fi network as the AirTouch console, the “Internet Access” setting may be switched off (which is needed for mobile data or away-from-home use), the Device ID may be missing or incorrect when pairing remotely, or your home router’s firewall may be blocking AirTouch’s communication.
Send us the code and a photo of the display, and a Ford & Doonan technician will get back to you. Please don't reset the unit before you take the photo.
(08) 9331 8800