Privacy Policy

Donford Enterprises Pty Ltd T/A Ford & Doonan (ACN 009 404 522)

Protecting your privacy

This privacy statement provides information about the personal information that we collect, and the ways in which we use that personal information.

Your privacy is important to us. We comply with the Privacy Act 1988 (Privacy Act) when we handle personal information. The Privacy Act contains 13 Australian Privacy Principles (APPs) which provide the rules for how we must handle your personal information, including how you can request access to, and correction of, that information. Detailed information on the Privacy Act and the APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).

We will only use or disclose personal information we hold about you in accordance with this Privacy Policy or as otherwise notified to you.

Meaning of words

In this Privacy Policy:

  1. “you” refers to:
    1. any individual who uses our Website;
    2. any entity which uses our Website;
  2. Corporate User” refers to any entity that provides you with access to the Website and Software;
  3. “related body corporate” has the meaning given in the Corporations Act 2001 (Cth);
  4. “Software” means the software developed and amended from time to time by us;
  5. “we”, “us” and “our” refer to Donford Enterprises Pty Ltd T/A Ford & Doonan (ACN 009 404 522) and any of its related bodies corporate to which it says that this Privacy Policy applies;
  6. “Website” means our website located at; and
  7. the singular includes the plural and vice versa.

Your personal information

“Personal information” is information about an individual who is either identified in the information or their identity can be ascertainable from it. It includes information and opinions obtained from the individual or from a third party.

When you use the Website, your personal information is collected and held by us and may be made available to the Corporate User.

Your personal information that is obtained by the Corporate User via the Website must be collected and held in accordance with this Privacy Policy.

The personal information we collect includes:

  1.  your full name, email address, mailing address and phone number;
  2. your floor plan;
  3. your credit card information;
  4. information about your employer or an organisation who you represent;
  5. your professional details; and
  6. any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us.

How your personal information is used

  1. We do not ordinarily collect any information about you except where you provide it to us, or it is provided to us with your consent. In general, we do not use or disclose personal information collected about you other than for:
    • a purpose set out in this Privacy Policy;
    • a purpose you would reasonably expect;
    • a purpose required or permitted by law; or
    • a purpose otherwise disclosed to you or for which you have consented.
  2. Your personal information may be used by us and a Corporate User to:
    • verify your identity;
    • price and design products and services;
    • assist you to subscribe to products and services;
    • provide the products and services you require;
    • provide you access to the Software;
    • notify you of new or changed services;
    • arrange for the products and services you require to be provided by third party service providers;
    • manage our relationship with you;
    • administer, improve and manage their products and services, including charging, billing and collecting debts;
    • conduct appropriate checks for credit-worthiness and for fraud;
    • research and develop our products and services;
    • research and develop a Corporate User’s products and services;
    • gain an understanding of your needs in order to provide you with a better service and products;
    • assist with the resolution of technical support issues or other issues relating to the Software and our services and products;
    • carry out marketing or training;
    • comply with the laws and regulations in applicable jurisdictions; and
    • maintain and develop their business systems and infrastructure.

Disclosures of personal information

We may exchange your information with our related bodies corporate. We and our related bodies corporate may use this information for any of the purposes mentioned in section 4.

We may also disclose personal information about you, as appropriate, to:

  1. our Corporate Users and their employees, assignees, agents, referred service providers, contractors and external advisers;
  2. our franchisees, employees, assignees, agents, referred service providers, contractors and external advisers;
  3. organisations which verify your identity;
  4. your agents, advisers, referees, executor, administrator, trustee, the beneficiary of any trust of which you are a trustee, your guardian, attorney or franchisor;
  5. law enforcement, regulatory and government bodies;
  6. anyone who introduces you to us;
  7. your and our auditors, insurers or prospective insurers and their underwriters;
  8. any person we consider necessary to execute your instructions; and
  9. other organisations (and their agents) with whom we have arrangements for the supply and marketing of our respective products and services, unless you ‘opt out’ of marketing (see below).

From time to time we may send your information overseas, including to overseas service providers or other third parties who operate or hold data outside Australia. Where we do this, we make sure that appropriate data handling and security arrangements are in place. Please note that Australian law may not apply to some of these entities.

Marketing ‘opt out’

We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If at any time you do not wish to receive further marketing information, you may ask us not to send you any further information about services and not to disclose your information to other organisations for that purpose. You may do this by contacting us at

Personal information about third parties

If you provide us personal information about another person, you represent that you are authorised to do so and you agree to inform that person who we are, that we will use and disclose their personal information and that they may access any personal information we hold about them. You should also refer them to this Privacy Policy which applies to their personal information.

Maintaining the accuracy of your information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. If you believe that personal information that we hold about you is inaccurate, incomplete or out of date, please contact us at and we will take all reasonable steps to correct the information.

Accessing your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by contacting us at You may be required to put your request in writing for security reasons. We may also charge a fee for giving you access to your personal information and will try to deal with your request within a reasonable time.

Security & the internet

We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

We maintain strict procedures and standards and take all reasonable steps to prevent unauthorised access to, or unauthorised modification or disclosure of, your personal information and to protect it from misuse or loss, including but not limited to:

  1. employing secured networks and restricting access to authorised personnel only in accordance with clause 5;
  2. utilising encryption technology such as Secure Socket Layer (SSL) to safeguard sensitive information and credit information;
  3. processing all transactions through a trusted gateway provider;
  4. not selling, trading or transferring any personally identifiable information to third parties not included under clause 5.

However, you understand and agree that we do not guarantee that information sent over the internet is secure. Users of our Website are encouraged to exercise care in sending personal information via the internet.

Cookies on our Website and Software

We may use cookies on our Website and Software. A cookie is an industry standard and is a small text file that our Website or Software may place on your device(s). Usually, cookies are used as a means for software applications to remember your preferences. As such, cookies are designed to improve your experience of the applications.

Cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your device settings to disable cookies or to warn you when cookies are being used, however this may affect the availability and functionality of the services offered through the Software.

Changes to this Privacy Policy

This statement sets out our current Privacy Policy. It replaces any other Privacy Policy which we have previously issued.

We may amend this Privacy Policy at any time. Our current Privacy Policy is available from our Website or by contacting us at

Contacting Us

If you have any questions regarding this Privacy Policy please contact us at