Find out what your air conditioning error code means and what to do next. Our guides cover Daikin, Panasonic, Samsung and AirTouch systems.
AirTouch is Australia’s popular ducted air conditioning zone control system, a touchscreen console and companion app that sits over the top of your existing ducted AC unit from brands like Daikin, Panasonic or Samsung, managing airflow, zoning and temperature across your home. Because AirTouch is a control layer rather than the air conditioner itself, most of the fault codes below relate to communication between the AirTouch console and your AC unit, rather than the unit’s cooling or heating performance.
Use the guide below to understand what your AirTouch is telling you. For the fix itself, it’s best to get in touch with Ford & Doonan rather than opening up or adjusting the system yourself.
Fault reported by the AC unit itself
View troubleshooting →AC unit missing from the display or app
View troubleshooting →App won't connect or pair
View troubleshooting →Lost signal from the AC unit
View troubleshooting →Console lost contact with the gateway
View troubleshooting →No communication or power to the AC unit
View troubleshooting →Zone sensor battery running low
View troubleshooting →Blank or garbled console screen
View troubleshooting →Temperature safety cutout activated
View troubleshooting →Spill zone opened (not a fault)
View troubleshooting →Touchscreen frozen or not responding
View troubleshooting →Zone not opening or closing
View troubleshooting →Send us the code and a photo of the display, and a Ford & Doonan technician will get back to you. Please don't reset the unit before you take the photo.
