Customer Support Zone

Have a question about your air conditioner?
Browse our operation videos and manual to get a better understanding of your system.

 

HOW TO VIDEOS

How To Use Your Airtouch 5

Learn how to use your AirTouch 5 controller by watching our handy user guide video here.

How To Clean Your Wall Split Air Conditioning Filter

Ford & Doonan recommend cleaning your wall split air conditioning filter once every 6 to 12 months to ensure clean and efficient operation. Watch our handy DIY video here to complete it yourself. Need to purchase a new filter? Contact your nearest Ford & Doonan store using our handy store locator.

How To Clean Your Ducted Air Conditioning Filter

Ford & Doonan recommend cleaning your ducted air conditioning filter once every 6 to 12 months to ensure clean and efficient operation. Watch our handy DIY video here to complete it yourself. Need to purchase a new filter? Contact your nearest Ford & Doonan store using our handy store locator.

Airtouch 2 Plus User Guide

Learn how to use your AirTouch 2 Plus controller by watching our handy user guide video here.

 

WARRANTY INFORMATION

Ducting, Outlets And Zone

  • 2 year parts and labour and 5 years parts only warranty
  • Issues often present to only one area
    E.g A room not heating or cooling when the others do, little to no air flow in one room, a zone not turning on or off or a fault with the combination zone/unit controller
img-Ducting, Outlets and Zone

Water Discharge / Drain Alarm Sounding

  • Drain alarm beeping slowly. Check & replace battery. Battery is commonly a 9V battery. Unplug to silence alarm
  • If water discharging from the eve drain pipe and sounding, turn off the air conditioner and contact the installing Ford & Doonan store
  • Drain alarms are covered by the installation warranty.
  • It is normal for the outdoor unit to discharge water during heating/defrost mode
  • It is normal for the outdoor unit to discharge water during heating/defrost mode
  • During a defrost, your outdoor unit may appear to be smoking. This is condensation air and is normal Installation Warranty
DrainPic

Installation Warranty

  • 2 year parts and labour
  • This is a workmanship and field supplied goods warranty
  • Labour associated with installation of unit, duct, grilles, pipe and drains
  • Parts – copper pipe, drain pipe, wiring/ switches Power Problems
Installation Warranty

Wall Controller

  • The air conditioning unit wall controller faults are convered by the unit manufactures warranty.
  • A combination unit/zone controller is convered by the duct supplier’s warranty (third party all in one controllers).
  • A blank wall controller is most likely a power problem.
  • WiFi connectivity is not covered by warranty. Reset your modem and reconnect the controller to your WiFi (if your system is WiFi compatible)
Wall Controller

Air Conditioning Unit

  • 5 year warranty parts and labour from the date of installation
  • Daikin, Panasonic, Samsung etc
  • A unit fault can affect heating, cooling and air flow across the entire system
  • Generally unit faults cause a code to appear on the wall controller
  • System faults are covered by the manufactures warranty
Panasonic-Air

Power Problems

  • Check your circuit breaker located in the meter box have not tripped
  • Check the isolator switch located adjacent to the outdoor unit has not been turned off
  • Reset the system by turning circuit breakers off, wait 30sec, turn on again
Water discharge _ Drain Alarm Sounding

Return Air Filter

  • A dirty filter creates performance issues across the entire system
  • This will affect heating, cooling and air flow
  • Noise will often present as whistles and/or dull roars
  • Filters are a general service item and are not covered by warranty
  • Washable filters (grey filter in an aluminium frame) remove and wash through with hose every 3-6 months
  • Disposable filters (pleated/ridged filter design) remove and replace (not washable) every 12 months. Available from any Ford & Doonan store
DuctedFilter

Ducting / Zoning Manufacturer (5 years Parts Only)

  • Zoning system including controller & module
  • Ductwork including components / zone motors
  • 2 year labour warranty. 5 year parts only warranty
  • If you encounter any issues with your system within the warranty period, you have the option to directly submit your repair request to the manufacturer
  • Alternatively, Ford & Doonan can visit your site to verify the issue, determine its cause, and submit the warranty request on your behalf. Please note that our standard charges apply in this scenario
Ducting _ Zoning Manufacturer (5 years Parts Only)

Air Conditioning Manufacturer (5 years)

  • Indoor unit of air conditioning system
  • Outdoor unit of air conditioning system
  • 5 year warranty from Daikin, Panasonic and Samsung
  • If you encounter any issues with your system within the warranty period, you have the option to directly submit your repair request to the manufacturer
  • Alternatively, Ford & Doonan can visit your site to verify the issue, determine its cause, and submit the warranty request on your behalf. Please note that our standard charges apply in this scenario
Air-Conditioning-Manufacturer-5-years
 

SUPPORT QUESTIONS

Have a question about your air conditioning? Chances are we’ve answered this, and many others, below.