Ford & Doonan Win 2022 HIA Best Customer Service – Supplier Award

On Friday 25th November 2022, Ford & Doonan were awarded the prestigious Housing Industry Association (HIA) Best Customer Service Award for a supplier, at the 2022 HIA Perth Housing Awards held at The West in Perth. 2022 marks the third year Ford & Doonan have taken this prestigious industry-recognised award home.

“Winning the customer service award at the recent 2022 HIA awards was particularly rewarding as M.D of the Ford & Doonan Group” explained Andrew Ford, Managing Director of the Ford & Doonan Group. “Although it is our third successive win in this category, I think this year was more special considering the issues the building industry has had to endure, including supply chain issues and ongoing cost increases in the supply chain. Ford & Doonan was not immune to these challenges and to be acknowledged as still delivering award-winning service makes the efforts of our teams, all worthwhile.”

Ford & Doonan Win 2022 HIA Best Customer Service - Supplier Award(Pictured L to R: Toni Grozdanovski, Andrew Ford, Raymond Smith)

The Housing Awards identify, highlight and reward excellence throughout the housing industry; representing the finest tradespeople and their businesses throughout Australia. The Perth and wider Western Australian awards are focused on homes and commercial projects completed within the last calendar year.

“With three consecutive customer service awards under our belt from the HIA, we’re nothing short of chuffed. The competition within the supplier spaces is ever-growing, with freight challenges and rising interest rates only adding fuel to the fire. We’d like to congratulate all the winners on the day, with special mention to” Christian Ford, Marketing Manager for Ford & Doonan Air Conditioning.

Ford & Doonan won their first HIA award in 2014, then again in 2017 before the hat-trick in 2020, 2021 and 2022. You can learn more about the Housing Industry Association award here.