08/12/2025
Ford & Doonan Win 2025 HIA Best Customer Service – Supplier Award
Ford & Doonan Air Conditioning is proud to announce that it has been awarded the 2025 Housing Industry Association (HIA) Best Customer Service – Supplier Award. This achievement further reinforces the company’s long-standing commitment to delivering exceptional customer experiences across Western Australia.
What This Award Represents
The HIA is a member-based association representing Australia’s residential building sector. With divisions across the country, HIA WA serves as the Western Australian chapter, advocating for the construction industry and recognising excellence in both homebuilding and the trades that support it.
The HIA awards identify, highlight, and celebrate industry excellence. Judging is conducted by an independent panel that evaluates not only the prepared submission, but also the entrant’s presence in the marketplace through reviews, customer sentiment, and reputation.
A Tradition of Excellence
Customer service has always been central to Ford & Doonan’s business philosophy. Over more than four decades, the company has grown from a small local operation to one of Western Australia’s most awarded air-conditioning providers — now operating twelve locations across Perth, the Peel region, and the South West.
Winning the 2025 HIA Customer Service Award builds on a consistent record of recognition. The award demonstrates that the Ford & Doonan team continues to deliver a market-leading customer experience, even against the backdrop of a rapidly evolving industry and ongoing supply-chain challenges.
For Ford & Doonan, This Means
The company’s customer service model is built on three core pillars:
- Staff Development and Education: Ensuring design consultants and technicians are well-versed in system design, installation methodology, product features, and after-sales support.
- Clear Communication: Maintaining transparency with customers from the initial consultation through installation, commissioning, and ongoing servicing.
- Continuous Improvement: Refining internal processes, learning from all forms of customer feedback, and striving to exceed expectations at every opportunity.
A Message from Andrew Ford
“This award reflects the service our team provides our customers every single day. Their consistent effort and willingness to go the extra mile are what make Ford & Doonan an industry leader. On behalf of the directors, thank you to everyone for your continued commitment and excellence, and we thank our customers for giving us the pleasure of supplying them with air conditioning.”
– Andrew Ford, Managing Director of the Ford & Doonan group.
A Legacy of Recognition
Winning the HIA Customer Service Award for the sixth consecutive year is not only a milestone — it is a reaffirmation of Ford & Doonan’s commitment to delivering exceptional service and innovation.
The company first won the HIA award in 2014, then again in 2017, followed by consecutive wins in 2020, 2021, 2022, 2023, 2024, and now 2025.
