05/12/2024
Ford & Doonan Win 2024 HIA Best Customer Service Award for the 5th Consecutive Year
Ford & Doonan Air Conditioning has once again proven its dedication to outstanding service, taking home the 2024 HIA (Housing Industry Association) Customer Service Award for the fifth consecutive year. This prestigious industry-recognised award was presented at the 2024 HIA CSR Western Australia Housing and Kitchen & Bathroom Awards, held on Friday, 29 November 2024, at The Westin Perth.
The HIA Customer Service Award recognises companies that go above and beyond in delivering exceptional service to their customers. Ford & Doonan’s five-year streak of wins reflects the company’s unwavering commitment to putting customers at the heart of its operations.
“Winning the customer service award at the recent 2024 HIA awards was particularly rewarding as M.D of the Ford & Doonan Group” explained Andrew Ford, Managing Director of the Ford & Doonan Group. “Although it is our fifth successive win in this category, I think this year was more special considering the issues the building industry has had to endure, including supply chain issues and ongoing cost increases in the supply chain. Ford & Doonan was not immune to these challenges and to be acknowledged as still delivering award-winning service makes the efforts of our teams, all worthwhile.”
The Housing Awards identify, highlight and reward excellence throughout the housing industry; representing the finest tradespeople and their businesses throughout Australia. The Perth and wider Western Australian awards are focused on homes and commercial projects completed within the last calendar year. You can learn more about the Housing Industry Association award here.
As a leader in the air conditioning industry for over 40 years, Ford & Doonan has built a reputation for delivering innovative solutions, superior products, and outstanding customer experiences. The company’s success is driven by a talented team that works tirelessly to ensure every customer is satisfied. This year’s award win is a testament to Ford & Doonan’s values and vision.
Winning the HIA Customer Service Award for the fifth consecutive year is not just an accomplishment—it’s a promise to continue delivering exceptional service and innovation. Ford & Doonan won their first HIA award in 2014, then again in 2017 before the hat-trick in 2020, 2021, 2022, 2023 and 2024.
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